Is it safe to use my credit card?
Absolutely. Frieling USA, Inc. has taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below.
All account information submitted to us is safely isolated from unauthorized Internet access.
Sales tax will only apply to residents of North Carolina - where Frieling is registered - but not to any other US state or the rest of the world.
We accept Visa and Master Card as main credit cards. We also accept checks and money orders. Orders paid by check will not be processed until the funds have been verified. If you are sending a check, please send it to the name and address given below.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.
What is your policy on Privacy?
Frieling USA, Inc. does not sell, trade, or rent your personal information to others.
Call 1-800-827-2582 for your tracking information
Can I have my order shipped to a P.O.Box or APO?
Unfortunately we do not ship orders to P.O. Boxes nor to APO's. We are sorry for the inconvenience.